The recent article Ringing Down The Curtain On Change Management Theater by Forrester analyst Charles Betz made me think about the future of SAP change management. What is it going to look like in 3, 5 or 7 years? One thing that is certain is that it won’t look the same as it does today. Over the years, I’ve seen SAP customers go from managing SAP change with spreadsheets, emails and ITSM tickets (and many still do it that way); to ITIL-based, semi-automated processes; and now towards business-driven automated Agile/DevOps practices.
