Simple support from the SAP GUI
ITSM Connector for SAP Applications
Create support tickets from the SAP GUI and speed up issue resolution!
Eliminate logging of duplicate incidents, false errors, poor ticket quality, and unnecessary manual effort. With ITSM Connector for SAP Applications, you can quickly resolve issues and reduce interruptions to your business operations.
- 28% faster issue resolution
- 12% fewer incidents with Service Level Agreement breaches
- Automatically fill tickets with SAP system data when problems arise
ITSM Connector: The How!
Simplify ticket creation and incident management
SAP users can create tickets with a few clicks from the screen where errors occur
All relevant SAP details, screenshots, authorization reports, job logs etc, are attached
Set Support group or ticket field to values based on the SAP system, module, or transaction code
Notify SAP users of similar tickets submitted recently
Why integrate ITSM Connector with Rev-Trac?
Faster problem solving
Capture diagnostic data automatically for rapid issue resolution, reducing production downtime with Rev-Trac's automated deployment.
Enhance DevOps
Users can generate tickets from SAP change requests in platforms such as Jira, ServiceNow, Rev-Trac, Solution Manager, etc
Test failure rejection
Using Rev-Trac – ITSM Connector in agile development, defects can be addressed instantly after QA migration, not waiting for the next sprint.
ITSM Connector: The How!
ABAP add-on certified to connect with SAP ERP solutions
Integrate with IT Service Management tools like ServiceNow, Jira, and more
Allow only experienced SAP users to create tickets in your ITSM tools
Display relevant Knowledge Base articles in SAP GUI
